New World NZ store with facial recognition cameras reverses mask policy | WHAT REALLY HAPPENED

New World NZ store with facial recognition cameras reverses mask policy

An Auckland supermarket is reversing policy that asked customers to remove their face masks so they could be better scanned by the store's facial recognition software.

The Papakura branch of New World had been enforcing the policy, asking those wearing masks to remove them and put them back on once they were inside, to help combat theft.

Foodstuffs, operators of New World, Pak'N Save and Four Square, have now apologised for inconveniencing customers with a policy that was out of step with public health messaging.

Concern had been raised online about the policy, with one local woman complaining that a family member had been targeted and asked to remove his mask when others were allowed to walk straight into the store.

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